Damaged, defective or misprinted items
If your gift arrives damaged, defective or printed differently from the preview you saw, tell us within 30 days of delivery. We’ll reprint it or refund you — your choice.
Made just for them. Personalized items carry someone’s name, so we can’t resell them. That’s why we can’t accept returns or exchanges of personalized items because you changed your mind.
How to start
Contact us with your order number and a photo of the problem. We reply with the next step, including whether the item needs to be sent back. Please don’t send anything back before we confirm.
Refunds and cancellations
How do I get my refund?
Refunds go back to the original payment method once we approve the claim. Your bank may need a few more days to show it.
Can I cancel instead?
Contact us right away with your order number. We can cancel, and refund you in full, only if the order hasn’t gone into production.
Changed your mind about a ready-made item?
Contact us and we’ll tell you your options.