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Personalization
How do I fix a typo in my bag?
In your bag, use “Edit details” on the item. If an item can’t be edited in the bag, remove it and personalize it again on its product page.
Can I use any text?
Each field shows what it accepts. We may decline text that is offensive or that we aren’t allowed to print.
Why can’t I add the item to my bag?
The Add to bag button lists what is still missing — usually a required field or an option you haven’t chosen yet.
Orders and shipping
How do I change my shipping address?
Contact us as soon as possible with your order number. We can change it until the order ships.
Can I cancel my order?
Contact us right away with your order number. We can cancel only if the order hasn’t gone into production.
Problems with an order
My gift arrived damaged or misprinted.
We’re sorry. Send us a photo and your order number within 30 days of delivery and we’ll reprint it or refund you.
I forgot my password.
Use “Lost your password?” on the sign-in page and we’ll email you a link to choose a new one.