Personalization
How do I personalize a gift?
Open any item marked “Personalize”, fill in the fields next to the preview and check the result. The Add to bag button tells you what is still missing.
Will the printed gift match the preview?
The preview is what gets printed: your names and choices are placed on the template exactly as you see them. Check every name and date before you add the item to your bag.
What happens if a name doesn’t fit?
The field tells you before you add the item to your bag. Designs use a fixed text size, so we never shrink a name to squeeze it in — shorten it or pick a design with more room.
Can I upload my own photo or artwork?
Not yet. Every design is a template with set options — names, styles and colors — so it prints the way the preview shows.
Can I change a name after ordering?
Contact us right away with your order number. We can change it only if the order hasn’t gone into production.
Orders and shipping
Where do you ship?
To the United States, the European Union and the rest of the world. Shipping is priced by zone — US, EU and rest of world — and checkout shows the price for your address. In the US, Standard shipping is $6.99 per order and Express is $14.99. US orders of $59 or more ship free with Standard shipping.
When will my order arrive?
In the US, Standard shipping arrives 7–12 business days after you order and Express 4–7 business days after you order. Every order takes 3–5 business days to make; outside the US, carrier transit is added on top and depends on your zone. For Christmas delivery in the US, order by December 8 with Standard shipping. For Christmas delivery in the US, order by December 14 with Express shipping. These are estimates in business days, not a fixed delivery date.
Will I pay customs or import fees?
Orders shipped outside the United States may be charged duties, taxes or fees by the destination country. They are not included in our prices and are the recipient’s responsibility.
How do I track my order?
Use Track an order with your order number and the email used at checkout — no account needed. Tracking details appear there once your order ships.
Do I need an account to order?
No. You can check out as a guest and track any order with its number and email.
Can I send a gift straight to the recipient?
Yes. At checkout, tick “Ship to a different address?” and enter the recipient’s name and address. Your order confirmation goes to the email you check out with, not to the recipient.
Changing an order
Can I cancel my order?
Contact us right away with your order number. We can cancel only if the order hasn’t gone into production.
Can I change my shipping address after ordering?
Contact us as soon as possible with your order number. We can change it until the order ships.
Why can’t I place my order?
Check the messages on the checkout page: they name any required field that is missing and any payment that didn’t go through. If an item won’t go into your bag, its Add to bag button lists what is still missing. Still stuck? Contact us and tell us what the message says.
Payment
Which currency are prices in?
US dollars (USD). If your card is in another currency, your bank converts the charge.
Which payment methods can I use?
Checkout shows every payment method available for your order, and the site footer lists the ones we accept.
When am I charged?
When you place your order. Shipping and any taxes that apply are shown at checkout before you pay.
Returns
What if my gift arrives damaged, defective or misprinted?
Tell us within 30 days of delivery with your order number and a photo. We’ll reprint it or refund you.
Can I return a personalized item because I changed my mind?
No. Personalized items are made for one person, so we can’t take them back or exchange them for a change of mind — only for a defect, damage or misprint.